The Fine Print

Authenticity

  • All watches, cufflinks & accessories are expressly guaranteed authentic to their respective brands.
  • Vintage and used pieces may have been fitted with an aftermarket strap, crystal or battery. This will be stated if this is the case. A full refund will be issued if a replacement part not listed is found to be aftermarket.
  • To challenge authenticity, you must supply an independent report from a watchmaker or jeweller.

Warranty

  • New watches are sold with a 2 year warranty.
  • Ex-display watches are sold with a 1 year warranty.
  • Pre-owned & refurbished watches are sold with a 6 month warranty.
  • Watches & cufflinks older than 20 years are sold as vintage / antique items, and no guarantee is offered aside from its authenticity.
  • All quartz watches are sold with a 1 year battery guarantee regardless of age.
  • If we act as a buyers or sellers agent no liability is assumed.

Shipping

  • All stocked watches will be sent from Auckland insured and signed for with Overnight CourierPost in NZ.
  • Overseas sales are shipped by NZ Post Express Mail (EMS) whicb is signed for & insured.
  • All watches will be dispatched the following working day after cleared payment.
  • Brand new watches are sent directly from Europe and will take 7-14 days to arrive and can be collected for our office.

Refunds

  • Refunds will not be issued for “buyers remorse” when a buyer has previously inspected the watch.
  • 7 day returns are accepted if the watch is purchased unseen. A 10% restocking & admin fee applies. Any wear on the watch will void the return policy.
  • A full refund will be issued if the piece arrives “not as described” this includes but is not limited to damage, authenticity, colour & condition.