All watches, cufflinks & accessories are expressly guaranteed authentic to their respective brands.
Vintage and used pieces may have been fitted with an aftermarket strap, crystal or battery. This will be stated if this is the case. A full refund will be issued if a replacement part not listed is found to be aftermarket.
To challenge authenticity, you must supply an independent report from a watchmaker or jeweller.
Warranty
New watches are sold with a 2 year warranty.
Ex-display watches are sold with a 1 year warranty.
Pre-owned & refurbished watches are sold with a 6 month warranty.
Watches & cufflinks older than 20 years are sold as vintage / antique items, and no guarantee is offered aside from its authenticity.
All quartz watches are sold with a 1 year battery guarantee regardless of age.
If we act as a buyers or sellers agent no liability is assumed.
Shipping
All stocked watches will be sent from Auckland insured and signed for with Overnight CourierPost in NZ.
Overseas sales are shipped by NZ Post Express Mail (EMS) whicb is signed for & insured.
All watches will be dispatched the following working day after cleared payment.
Brand new watches are sent directly from Europe and will take 7-14 days to arrive and can be collected for our office.
Refunds
Refunds will not be issued for “buyers remorse” when a buyer has previously inspected the watch.
7 day returns are accepted if the watch is purchased unseen. A 10% restocking & admin fee applies. Any wear on the watch will void the return policy.
A full refund will be issued if the piece arrives “not as described” this includes but is not limited to damage, authenticity, colour & condition.
